Follow Your Intuition

Say it with me everyone “Customer Service”. I thought that this would be a great discussion topic since many of us do more online shopping than store shopping and/or own an online business. Let’s not just categorize this just for online businesses. I want the make-up artist, photographers, and hairstylist to join in as well!

With social media being so huge and the word of mouth of bad business can go out faster than ever, how important is having good customer service to your business?

What is the proper turnaround time on responding to emails? I think this is an awesome question! Many of the customers need to know because many of them think that you’re supposed to answer them immediately (guilty).

What about the owners that just do not email back at all?! But then you don’t want them to contact you on social media?! It that a signal that you just don’t want to help the person at all?

If you’re not able to help a customer, or just do not want to service a particular customer, is it ok to refer them to someone else who can?

Now on to the purchasers, clients, consumers, or whatever you want to call them. I think a lot of times we think that we’re the only ones that are making a purchase, have questions about the merchandise, and need help with tracking a shipment! (once again guilty)

We have to take into consideration that we are not the ONLY customers that people have. We sometimes fail to realize that people have a life outside of their business and social media.

But I have experienced bad customer service from a couple of online (Instagram) boutiques. Like someone rolling up a dress that I paid $130 in a grocery bag…

It seems like many have started an online business because everyone else is doing it, or selling an item to get some fast cash. Or many want the success that some online boutiques have and don’t realize that many of these boutiques and some stylists existed before Instagram. Do your research people!

Well I just wanted to vent. I’m sure I will get some interesting feedback from this subject! I can’t wait to read everyone responses! Now GO! Lol

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All White Party

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Lazy chic dayd

Etro

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Lash Alert

There’s a lash craze that’s going on and we need to know more about it! I’ve been wanting to get eyelash extensions for months now but everyone is either booked or I just wasn’t that impressed…

Before we go spending money we need more details! Like how to take care of them, how long it lasts, can we make them look natural as possible! Well, I had a chance to meet up with Destiny from Whiplash Studio who’s going to give us more information on lash extensions.

What is so great about these lash extensions?

They’re low maintenance! They are perfect for those days where you do not want to wear a full face of make-up. It’s a natural enhancement!

What are some misconceptions about the lash business?

That your lashes will fall out! Many people compare them to the tabs (lash strips).

Are they better than lash strips?

(Destiny quietly nods her head yes) The strips suffocate the skin and the hair follicles, which causes the lashes to fall out.

What are some things NOT to do when you are wearing lash extensions?

Do not use oil base anything! No mascara, scrubs, or make-up remover. Those items will cause the lashes to slip.

There are many lash salons and many that do lash extensions, why should people come to WhipLash Studio?

Well, I don’t keep up with other salons or other lash artists but from what I hear from my clients is that I have great customer service. I take care of my clients. If a client is having issues with their lashes I allow them to come back in.

What other services does WhipLash Studio provide?

I’m also a make-up artist. In the suite I also sell jewelry and clutches. Perfect for my clients that might have somewhere to go after they get their lashes done! I’m soon to provide facials and waxing!

What an experience! Ok, I’m in love! It’s exactly what I wantedI have been telling everybody about how the suite is set up, how she has jazz playing lightly in the background, and how it smells amazing! I literality fell asleep while she was doing my lashes! Lol.

I give the customer service a TEN! Destiny has text and called to check and see how my lashes are holding up! She’s so informative and will give you instructions on proper care! She is a true professional!

Destiny suggest to getting a refill every 2 to 3 weeks. The longer you wait you’ll end up having to get a new set!

Be sure to call and make your appointment at (469)647-WINK or go to www.whiplash.com. You can check out more of Destiny’s work on Instagram @whiplash_studio